Phone: +86-13734725059 / +86-15548127418      Email: lacenrare@lacenrare.com
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FAQ

About The Company

  • Does your company have relevant international certifications?

    Yes. Our company has passed ISO quality management system certification and environmental management system certification, and all export products comply with international environmental protection standards and relevant import and export regulations of various countries. We can provide all necessary certification documents (such as MSDS, TDS, origin certificate, inspection report) required for international trade to ensure the smooth customs clearance of products in the destination country.
  • What advantages does your company have in the field of rare earth materials?

    We have three core advantages:
    1. Strong Technical Foundation:Mature production processes and a strict quality control system ensure our products meet international standards in terms of purity, impurity content and physical properties. We possess advanced testing capabilities, including GDMS analysis. Led by a professional with 10 years of frontline industrial experience in the industrialization of rare earth functional materials, our company leads the industry in R&D strength and technology transformation capabilities.
    2. Dual Advantages of Geographic Location & Resource Endowment:Rooted in Baotou, the "Rare Earth Capital of the World", we leverage the city’s core rare earth resources, enjoying both superior resource access and regional industrial development advantages.
    3. Differentiated Selling Points:Our product line covers hundreds of rare earth products to meet the diverse needs of various industries and customers. We also support customized production: products with tailored core parameters including purity, particle size, morphology and other specifications can be developed according to customers’ production processes and application scenarios.

  • What is the core business of Lacen Rare Earth Technology Co.,Ltd.?

    Lacen Rare Earth Technology Co.,Ltd. is a professional enterprise focusing on the R&D, production and sales of rare earth materials. Our core products cover a full range of rare earth series, including rare earth oxides, rare earth salts, rare earth metals, rare earth functional materials, rare earth new energy materials, etc. We are committed to providing high-quality, stable and traceable rare earth products for global customers in new energy, electronics, glass manufacturing, aerospace, automotive and other fields, and offering professional technical support and customized solutions.

Ordering Process

  • How long is the delivery time after ordering?

    Delivery is typically completed within one month after payment is received.
  • What payment terms do you accept?

    We only accept telegraphic transfer (T/T). For long-term cooperative clients, more flexible payment terms may be negotiated. Specific payment terms will be clearly stipulated in the contract to safeguard the interests of both parties.
  • What is your company's ordering process?

    Our ordering process is simple and efficient, mainly including 6 steps:
    1. Consultation and Confirmation: You consult our sales team about product specifications, prices, delivery time and other details, and we provide quotation and sample confirmation if necessary.
    2. Contract Signing: Both parties confirm the order details (product type, quantity, specifications, price, delivery time, payment terms, etc.) and sign the formal international trade contract.
    3. Payment: You pay according to the payment terms agreed in the contract (such as T/T, L/C, etc.).
    4. Production Arrangement: After we receive the advance payment (if any), we arrange production or stock preparation, and inform you of the production progress regularly.
    5. Quality Inspection and Packaging: After the production is completed, we conduct strict quality inspection, and package the products according to international transportation standards and customer requirements.
    6. Delivery and Customs Clearance: We arrange transportation and complete customs clearance procedures, and provide you with the tracking number and relevant documents (bill of lading, invoice, packing list, inspection report, etc.).

Product Selection

  • What is the purity range of your rare earth products? Can you provide relevant test reports?

    The purity of our rare earth products ranges from 99.9% to 99.999% (5N), and we can adjust the purity according to customer needs. For all products, we will provide test reports, which can accurately detect the content of non-rare earth impurities (such as carbon, oxygen, iron),ensuring the stability and reliability of product quality.
  • How to choose the appropriate rare earth product for my application scenario?

    We provide professional product selection guidance. You can tell our sales team about your application field (such as new energy vehicles, wind power generation, electronic components, glass polishing, aerospace, etc.), core requirements (such as high temperature resistance, magnetic performance, purity, cost control, etc.), and we will recommend the most suitable product model and specification for you based on our rich industry experience. 
  • Can I customize rare earth products according to my specific needs?

    Yes. We support customized production of rare earth products. You only need to provide detailed parameters such as product type, purity, particle size, physical form (powder, block, sheet, etc.), packaging requirements and application scenarios, and our technical team will formulate a professional customization plan for you, conduct small-batch trial production first, and mass produce after your confirmation. 
  • What types of rare earth products does your company provide?

    Our product portfolio is comprehensive, mainly including the following series: Rare Earth Oxides, Rare Earth Oxalates, Rare Earth Acetates, Rare Earth Fluorides, Rare Earth Composite Oxides, Rare Earth Functional Materials, Rare Earth Metals, Rare Earth Phosphates, Rare Earth Sulfates, Rare Earth Chlorides, Rare Earth Polishing Powders, Rare Earth Hydroxides, Rare Earth Carbonates, Rare Earth New Energy Materials, Organic Rare Earth Series, etc. We also provide rare earth polishing materials, rare earth antibacterial materials and rare earth heat insulation materials according to customer needs.

Services

  • Can you provide technical training for our team?

    Yes. We will provide customers with detailed explanations of the rare earth products offered, covering product performance descriptions, usage methods, and storage precautions, to assist your team in rapidly acquiring professional knowledge related to rare earth products.
  • What after-sales services do you provide?

    Our after-sales services cover the whole process of product use: 1. Technical support: Our technical team provides online consultation to answer questions about product use, storage and maintenance.  2. Follow-up tracking: We will track the use effect of the product regularly, collect customer feedback, and provide optimization suggestions according to the actual application situation.

Shipping And Delivery

  • Do you provide transportation insurance?

    Yes. We can purchase transportation insurance for products based on your requirements, including marine cargo transportation insurance and air cargo transportation insurance. The insurance costs will be included in the total price or may be borne separately as agreed by both parties.
  • What about the packaging of the products during transportation?

    We employ professional packaging materials compliant with international transportation standards to ensure product safety during transit:
    1. Inner packaging: Moisture-proof and corrosion-resistant packaging bags are used to prevent product hygroscopicity.
    2. Outer packaging: Tonneage bags, cardboard boxes, and iron drums are utilized. The packaging will be labeled with product name, quantity, specifications, weight, and other information to facilitate transportation and customs inspection.

  • Which countries and regions do you deliver to?

    Our business operations span over 180 countries and regions worldwide, including Europe, North America, Southeast Asia, South America, and Africa. Exceptions apply to countries and regions with specific restrictions on rare earth products, as well as war-torn areas.
  • What shipping methods do you provide?

    We offer diverse international transportation solutions to meet various client needs:
    1. Sea freight: Suitable for bulk orders;
    2. Air freight: Ideal for small-batch orders or urgent requirements.

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Contact Info

  +86-13734725059 / +86-15548127418
 lacenrare@lacenrare.com
 Building B1, High-tech Characteristic Industrial Base, Rare Earth Hi-tech Zone, Baotou City, Inner Mongolia Autonomous Region, P.R. CHINA

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